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Product Return Policy

Since your purchase is a digital product, it is deemed “used” after download or opening, and all digital purchases are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.

Store Policy

Delivery and Returns Homely Hammock returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.  

Exchange  If when you receive your product(s), and there is significant damage/defect, please send us a video footage within 3 days as reference. After you have received the RA number, you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for Singapore orders and 10-15 working days for international orders for the process once the goods have arrived and stocks are available. Items must be in original packaging, in all original boxes, packaging materials and all accessories and documents provided by the manufacturer. If our labels are removed from the product – the warranty becomes void. We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Homely Hammock will not be held responsible for items lost or damaged in transit. All shipping back to Homely Hammock is paid for by the customer. We are unable to refund you postal fees. Goods found to be tampered with by the customer will not be replaced but returned at the customer's expense.  If you are returning items for exchange please be aware that a second charge may apply.  

Incorrect/Damaged Goods We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Homely Hammock immediately. This will be given special priority and you can expect to receive the correct item within 72 hours (for Singapore orders; 14 working days for international orders) if stocks are available. 

Delivery service We try to make the delivery process as simple as possible. Delivery times are calculated in working days Monday to Friday. If you order after 4pm (Singapore time) the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days. We aim to deliver within 3 working days but sometimes due to high order volume in certain sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.  All small orders are sent out via standard international registered mail with the option for either air or surface delivery.

Copyrights All content includes on the site such as text, graphics, logos, button icons, images, audio clips, digital downloads and software are all owned by Homely Hammock and are protected by international copyright laws.  

Product Descriptions Homely Hammock and its affiliates attempt to be as accurate as possible, however, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on Homely Hammock that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.  

Prices Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and delivery on checkout.