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Product Return Policy

For more information about returning products please check Store Policy. 

Store Policy

·  All returns or exchanges must be made within 30 days of receipt.

·  Your items must be in the condition received and in the complete original box and/or packaging – unopened and unused.

·  We are unable to issue refunds with gifting recipients.

·  Shipping cost & shipping sales tax incurred for returns are non-refundable and within the customer’s responsibility.

·  We reserve the right not to accept return merchandise without a receipt.

·  Merchandise and taxes will be fully refunded; however, the shipping and handling fees will not be refunded along with shipping taxes.

·  A refund will be issued in the same method as the original payment.

·  PlanToys reserves the right to request an email/send us pictures of damaged or defective merchandise before accepting a return.

·  The customer is responsible for returning the item (s) unless we can prove that the item is a manufacturing defect /or is damaged by delivery.

·  You must submit Return Form, print and attach it with the returned item.

·  We reserve the right not to accept the return of any merchandise that does not meet the above requirements.

Return Guidelines: Opened and Used Sets

·  All returns or exchanges must be made within 30 days of receipt. Opened products purchased from PlanToys.com must include the original packing slip or receipt and can be returned for exchange.

·  Shipping cost & shipping sales tax incurred for returns are non-refundable and within the customer’s responsibility.

·  If you purchased a product from an authorized PlanToys retailer, please contact that retailer for assistance with your refund. We will work directly with them on the backend.

Defective/Replacement pieces

·  For returns or support with the replacement of a broken/faulty product purchased from PlanToys.com, please contact us at customercare@plantoysinc.com or call us at 650-968-4783 so we can assist.

Refunds

·  Refunds will be credited to your account within ten business days from the date the return is received. To process your refund, please contact us at customercare@plantoysinc.com to begin the process.